Returns & Exchanges

At New Eco Products, we stand by the quality of our sustainable home goods and offer a 30-day window for returns on all unused items in their original packaging. We aim to make the process as eco-friendly and seamless as possible to ensure your home remains a sanctuary.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original biodegradable packaging and include the packing slip to ensure carbon-neutral processing.

• 3.
  Ship with Care

  Affix the prepaid sustainable shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.